Return | Cancellation | Exchange | Refund
RETURN POLICY
Are the products returnable?
Yes, all products are returnable within India, subject to the terms mentioned below.
Are international orders returnable?
No. We do not accept returns or exchanges on international orders.
RETURN Terms & Conditions:
Returns are accepted in the form of store credit only, which will be added to your TheRealB wallet.
Return/exchange requests must be raised via email or on WhatsApp as mentioned in our policy.
Garments must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
Items that have been customized or altered are not eligible for return or exchange.
Once a product has been delivered and worn, it cannot be returned or exchanged under any circumstances. The customers own the responsibilty of the product once delivered and worn.
Returns will be accepted only after approval from our quality check team only if it aligns with our given policy.
During sale periods, returns/exchanges are allowed only if a valid issue is brought to our attention. We truly value your satisfaction, and we’ll do our best to assist you if any genuine issue arises with your purchase.
At any point of time, The brand holds the right to decline return or exchange requests that do not comply with our terms.
DAMAGED GOODS
What if I receive a damaged or defective product?
Each product is carefully inspected before shipping. However, if you receive a damaged or defective item, please contact us within 7 days of delivery.
On what grounds can I return a damaged product?
Returns are not accepted on the basis of colour variations. However, products with physical damage (e.g., torn fabric) are eligible for return if it is arrived to you in that condition. Please note, once a product has been delivered and worn by the customer, returns are not accepted under any circumstances.
What are the return conditions?
The product must be unworn, unwashed, and undamaged.
The original tags and packaging must be intact.
The original receipt or invoice must be included.
CANCELLATION POLICY
Can I cancel my order?
Yes, orders can be cancelled only before they are packed or dispatched. Once packed, cancellation is not possible.
What happens if I cancel frequently?
Repeated cancellations may result in your account being blacklisted from future purchases.
EXCHANGE POLICY
Is size exchange available?
Yes, size exchanges are accepted within India.
How can I request a size exchange?
Contact us via email or WhatsApp us with your size requirement and order details. Once approved, you may send the product to the address below.
Drop-off Address:
Survey No-157/2 - 158/1
Near Power Loom Center,
New G.I.D.C., Fulpada Road,
Katargam, Surat – 395008
Email: info@binalpatel.in
WhatsApp: +91 8320387733
Who bears the shipping cost for exchanges?
The customer is responsible for the courier charges incurred when sending the product back to us.
What is the time window to request an exchange?
You must request an exchange within 7 days of receiving the order.
How is the exchange processed?
Once we receive the product:
The product is kept aside for 24 hours before inspection.
After a quality check, the exchange process begins.
A new product is dispatched to your address.
Can I exchange a product more than once?
No, each product is eligible for only one exchange.
REFUND POLICY
Are refunds available?
Refunds are not processed via bank transfer (COD or prepaid).
Refunds, if any, are issued as store credit to your BinalPatel wallet and can be used for future purchases. Partial payment orders must be accepted by customers and are not eligible for cancellation or refund.
Is refund possible due to fabric or colour?
No, refunds will not be processed for differences in fabric feel or colour perception.
How to initiate a return for refund (wallet credit)?
Contact us via email or WhatsApp us within 2 days of delivery.
Share images of the products purchased (with tags intact) and reason for return on our WhatsApp number.
Upon approval, courier the product to this address mentioned below:
Return Address:
Survey No-157/2 - 158/1
Near Power Loom Center,
New G.I.D.C., Fulpada Road,
Katargam, Surat – 395008
Email: info@binalpatel.in
WhatsApp: +91 6353-234691
When will I receive the refund (store credit)?
Once the returned product passes our quality check, store credit will be added to your account within 7 working days.
If you have any queries, feel free to reach out to us at info@binalpatel.in.