FAQ's
General Queries
Q: What types of silk sarees are there?
Ans: There are various types of silk sarees, including Kanchipuram silk saree, georgette silk saree, and tissue silk saree
Q. Is your saree material pure?
Ans: Yes, we offer 100% pure silk sarees.
Payment & Account Related
Q. Do I need to set up an account to place an order?
Yes, if you are new to our website, you need to register & if you are an existing customer please log in to place an order. In case you face any issues while logging in/ registering, please connect with us via info@binalpatel.in..
Q. What payment methods can I use?
You may opt for any of the following channels:
● Credit /debit card
● Net banking
We do not accept cash on delivery.
Q. I forgot my password, how do I reset it?
Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.
Q. Can I edit my personal information?
Yes, you can edit your personal information in the ‘My Account’ section by logging in
Shipping Related
Q. Do you ship domestically and internationally?
Yes, we provide worldwide shipping. However, there is an additional charge for international deliveries depending on the volumetric weight of the parcel.
Q. Who shall bear the Custom Duty Charges?
The Custom Duty charges need to be paid by the customer only.
Q.How can I track my order?
Once your order is shipped, we will share the dispatch/tracking details for your reference over an e-mail which you can track on our courier partner’s website.
Q. Can I change the shipping address of the order?
Yes, you can change the shipping address before your order is shipped. This could be done by contacting us at info@binalpatel.in with your order details.
Q What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery. They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest
Q What if I am not available when you deliver the merchandise?
If you are not available when we deliver the merchandise, our courier company will take it back and they will contact you for further steps.
Returns and Exchanges
Q. Will I get a full refund if I return the product?
Ans: No, there is no refund applicable for the products. Only you can exchange the products
Q. What Is The Time Period Under Which An Exchange Request Needs To Be Filled?
To exchange the product you need to make an exchange request within 7 days of receiving the product
Q. How do I reach customer care?
Ans: For any inquiries or questions, please feel free to reach out to us via email at info@binalpatel.in. Alternatively, you can also contact our customer support team by calling +91 6353234691. We are here to assist you and provide the necessary information or assistance you may require.
Cancellation Policy
Q. Once I Place An Order Can I Cancel It?
Ans: Cancellation is possible only until the order has not been packed. Once the order has been packed and dispatched no cancellations will be accepted.
Q. How Many Cancellations Are Acceptable?
Ans: Multiple order cancellations by one customer will lead to their account being added to our blacklist.
For any feedback or query, kindly
Email us at info@binalpatel.in
Call us at +91 6353234691